Support

Write to [email protected] — a person reads it, usually within two working days.

Please include your device model, iOS version and the app version (Settings → About, at the bottom). For anything to do with scoring, saying which piece and which voice helps enormously.

The app cannot hear me

• Check Settings → Privacy & Security → Microphone → Voces is on.
• If you are on Bluetooth headphones, their microphone is usually poor and heavily noise-gated. Try the phone's own microphone, or wired headphones.
• Something else holding the microphone — a call, a recorder, a video app in the background — will block it. Close it and reopen Voces.
• A case or a finger over the bottom microphone does more damage than people expect.

It hears me, but the notes are wrong

• Hum on a steady vowel — “oo” or “ah”. Consonants, breathiness and vibrato all make pitch harder to pin down.
• Sing in a comfortable octave. The scorer is octave-tolerant, so a bass humming a soprano line an octave down is scored correctly.
• Loud rooms, fans and open windows cost accuracy. So does singing very quietly.
• If a detected note is consistently an octave off in a quiet room, tell us — with the piece, the voice and your vocal range. That is a real bug and we want it.

Playing instead of singing

Both routes are supported and neither needs a special mode.

• Acoustically — play into the microphone. Pitch is measured as frequency, so the instrument makes no difference; a recorder, a violin, a guitar or a whistle behave like a voice.
• MIDI — connect a keyboard by USB, pair a Bluetooth LE controller, or use network MIDI. There is no port to select: the app listens to every source iOS exposes, so an instrument works as soon as it appears. Switch the input in Settings, and use the MIDI check screen there to confirm notes are arriving.

With MIDI nothing is estimated — the note numbers are exact, the microphone is never opened, and scoring is as clean as your playing was. If a device shows as connected but no notes arrive, it is usually sending on a channel the instrument itself has muted, or it is in local-off mode.

It says I drifted, and I disagree

That warning appears when your sung line matches a different voice better than the one you were asked for. It is usually right, and usually unwelcome. The overlay under the score shows what you sang against what you were given — if those two do not match what your ears remember, send us the piece and voice and we will look at it.

Subscriptions

• Restore a purchase — Settings → Restore Purchases, signed into the same Apple Account you bought with.
• Cancel — Settings → your name → Subscriptions → Voces. Cancelling keeps access until the period ends.
• Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them, but tell us what went wrong anyway.

Teaching with Voces

Classes, choirs and studios: twenty seats or more come at half price, via Apple School Manager or Volume Purchase. Write to [email protected] with roughly how many people and what you teach — it also helps us decide what to build next.

Requests and repertoire

Suggestions for pieces are genuinely welcome, with one constraint: a paid app can only bundle scores whose digital editions are free of commercial restrictions. That rules out a good deal of otherwise public-domain music. If you know of a cleanly licensed edition of something we should have, that is one of the most useful emails you could send us.

Deleting your data

Everything Voces knows about you is on your device. Deleting the app removes all of it. There is no account, and nothing on any server of ours — see the privacy policy.